Privacy Policy

Last Updated: July 15, 2025

Home Base Veterinary Services (“HBVS”) is committed to protecting the private information that our clients share with us.  This Privacy Policy describes how we collect, use, and protect the information obtained through our website (www.homebasevet.com) in compliance with applicable state and federal laws.

1. Information We Collect

We may collect the following types of information when you visit our website or use any of our services:

A. Personal Information

• Name
• Address
• Phone number
• Email address
• Payment information
• Pet information (i.e., name, species, breed, age, medical history, etc.)

B. Automatically Collected Information

• IP address
• Browser type
• Operating system
• Device type
• Pages visited on our website
• Time and date of visit

We may use cookies and similar tracking technologies to improve user experience, understand user behavior, and analyze web traffic.  You may adjust your browser settings to refuse cookies, though this may limit certain features on our website.

2. How We Use Your Information

We use the information we collect to:

• Provide veterinary services and customer support
• Schedule, confirm, appointments and manage accounts
• Improve our website and services
• Respond to inquiries and feedback
• Process payments securely
• Provide veterinary care and related services
• Communicate with you about your pet’s health and care
• Send reminders, updates, or promotional offers (if opted-in)
• Comply with legal and regulatory requirements

3. Sharing of Information; Mobile Opt-In

We do not sell or rent your personal information to third parties.  We do not share mobile opt-in data with third parties for marketing or promotional purposes (this includes any data received through text message opt-ins).  Additionally, text messaging originator opt-in data and consent will not be shared with any third parties under any circumstances. This excludes text messaging originator opt-in data and consent, which will not be shared with any third parties.

By opting in to receive messages, you agree to receive communications from HBVS regarding appointment reminders, pet care updates, or other relevant services.  You can opt out at any time by replying "STOP" or request more information by replying "HELP."  Message frequency and data rates may apply.

We may share your information in the following cases:

• With third-party service providers who help us operate our business (e.g., appointment software, payment processors, etc.)
• When required by law, subpoena, and/or other legal process
• To protect the rights, property, and/or safety of our practice, our staff, our clients, our patients, or others
• With your consent

4. SMS Terms and Conditions
By opting in to receive messages, the end user agrees to receive communications from Home Base Veterinary Services, LLC. End users can opt out at any time by replying "STOP" or request more information by replying "HELP." Message frequency may vary. Message and data rates may apply. 

5. Data Security

We implement reasonable and appropriate security measures, including administrative, technical, and physical safeguards, to protect personal information from unauthorized access, use, disclosure, or destruction.  Our data protection practices comply with applicable state and federal laws.

6. Your Rights and Choices

You have the right at any time to:

• Access and update your personal information
• Request the deletion of your information (subject to applicable laws)
• Opt out of marketing communications

To make a request, please contact us using the information provided below.

7. Children’s Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect information from children under 13.  If you believe we have collected such information, please contact us right away.

8. Third-Party Links

Our website may contain links to other websites.  We are not responsible for the privacy practices or content of these third-party sites.  We encourage you to review their privacy policies before choosing to interact with them or providing any information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website with an updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Home Base Veterinary Services
P.O. Box 605
Southborough, Massachusetts 01772
Phone: 617.466.6645
Email: operations@homebasevet.com